Privacy Policy

Effective Date: February 20, 2026

1. Introduction/Overview

This Privacy Policy describes how Alicia Keys, in partnership with RocNation and its affiliates (“we,” “us,” or “our”), collects, uses, and discloses your personal information when you use our services. This Policy applies specifically to the website https://aliciakeys.com/ and any related features, such as fan clubs, newsletters, or official store links that point to this policy.

By using aliciakeys.com, you agree to the collection and use of your information as outlined here.

2. Information We Collect

We collect "Personal Information" that can reasonably be linked to you:

Information You Provide: We collect your name, email address, and phone number when you sign up for the Alicia Keys newsletter or "Vault" access. If you purchase merchandise, we collect billing and shipping details through our third-party processors.
Automatically Collected Information: We track how you interact with the site, including your IP address, browser type, and which pages (such as tour dates or discography) you visit most frequently.
Third-Party Data: We may receive information from social media platforms if you interact with Alicia Keys’ official profiles.

3. How We Use Your Information

We use your data to:

Communicate: Send updates on new music, "Keys Soulcare" integrations, or tour announcements.
Personalize: Tailor the website content to your interests and location.
Analyze: Use data to understand fan engagement and improve site performance.
Secure: Protect the site from fraudulent activity or unauthorized access.

4. Sharing and Disclosure

We do not sell your data for money. However, we share information with:

Tour & Event Partners: To facilitate ticket sales and VIP experiences.
Service Providers: Email platforms (for newsletters) and e-commerce fulfillment centers.
Legal Necessity: If required by law to protect the rights and safety of the artist and her fans.

5. Your Privacy Rights and Choices

Depending on where you live (notably California and Delaware), you have specific rights:

The Right to Know: What data we have collected about you.
The Right to Delete: Request that we erase your personal data.
The Right to Opt-Out: Stop the "sharing" of your data for targeted advertising.

How to Exercise Your Rights: To make a request regarding your data on aliciakeys.com, please email info@aliciakeys.com.

6. Children’s Privacy

Aliciakeys.com is intended for a general audience and is not directed at children under 13. We do not knowingly collect personal information from children. If we discover such data has been collected, it will be deleted immediately.

7. Cookies and Tracking

We use cookies to remember your preferences (like your region for tour dates). You can adjust your cookie settings through your browser, though some features of the site may not function properly without them.

8. Data Security

We implement industry-standard security measures to protect your info. However, no internet transmission is 100% secure. Use of the site is at your own risk.

9. Changes to This Policy

We may update this policy to reflect new features on aliciakeys.com. The "Effective Date" at the top will indicate when the last changes were made.

10. Contact Information

If you have questions specifically regarding your privacy on this site, please contact: Email: info@aliciakeys.com

CC: help@aliciakeys.com

Appendix A: State-Specific Rights For residents of California (CCPA/CPRA) and Delaware, please refer to the standard RocNation legal disclosures regarding your right to access, correct, and limit the use of sensitive personal information as detailed in our full legal filings.